Overview & Scope
Zeneith ("we", "our", "us") provides AI search visibility tracking, Share of Voice (SOV) monitoring, and Generative Engine Optimization (GEO) services for B2B and B2C brands. This Privacy Policy describes how we collect, use, and protect your information when you interact with our website, platform, and demo booking services.
We are committed to business data confidentiality. We process your information strictly to deliver AI ranking insights, monitor brand presence across generative engines (ChatGPT, Gemini, Perplexity, Claude), and provide our services.
Information We Collect
We collect information required to operate our AI monitoring engine and deliver customized brand tracking:
• Business Contact Data: Name, work email address, company name, domain URL, and job title provided when requesting a sales demo, submitting contact forms, or creating an account. • Brand & Competitor Inputs: Brand names, target commercial prompts, domain URLs, product keywords, and competitor lists configured for tracking. • Usage & System Metadata: Technical data including IP address, browser type, page views, feature interaction timestamps, and authorization logs.
How We Use Your Data
Your data is processed strictly for legitimate commercial and operational purposes:
• To execute automated AI model queries and calculate daily Share of Voice (SOV) metrics. • To generate actionable recommendations and GEO agent optimization strategies. • To communicate account updates, deliver scheduled email reports, and provide technical support. • To maintain system security, detect unauthorized access, and protect platform integrity.
Confidentiality & Data Protection
We maintain strict safeguards to protect your proprietary brand data and competitive strategies:
• Confidentiality: We never sell, rent, or trade customer tracking data, prompt strategies, or internal analytics to third parties. • Encryption: All data in transit is protected using industry-standard TLS/HTTPS encryption, and database storage is encrypted at rest. • Access Controls: Access to customer monitoring data is restricted strictly to authorized Zeneith personnel and assigned account leads.
Data Retention & Policy Updates
We retain customer tracking history for the duration of your active subscription to maintain historical visibility trends.
Customers may request data export or deletion of account records upon subscription termination by contacting our team. This policy is updated periodically as platform capabilities expand.